IMPACT OF IT IN TOURISM

People always have and always will continue to travel around the world to experience new things. And advances in technology are there to influence and inspire this. As a part of Domain Expertise workshop we conducted a seminar on the topic impact of IT in tourism. The session was handled by Mr. Jacob Bose (Faculty of M.M.H Department) on 5^th July 2017. During the session, the faculty explained about the history of tourism and how tourism grows through information Technology.

In summary, developments in technology have led to big changes in the way that customers use it to enhance their full travel experience. Websites, booking platforms, apps and using social media all provide the opportunity to engage and connect with customers on a variety of levels to allow an enhanced travel experience. Now that this information for customers is easily accessible (through various mediums), it inevitably means that it’s important for companies to get smarter and adapt to remain competitive. Consequently, travel companies must adapt to continue providing their customers with the best customer experience possible. They must make sure they are utilizing the latest technologies available to give customers what they need.